01What You Are Buying
What you purchase from EveryAPI is prepaid call credit (held as your account balance) and the gateway service around it: a unified key, call forwarding, usage metering and billing, the console, and the documentation. Credit is not a physical good and not an independently transferable instrument; it is recorded against your account and offsets your subsequent model usage.
The models themselves are provided by upstream providers and are governed by their terms. What we deliver is access and the ability to call them — not ownership of a model, and not any particular output.
02How and When Delivery Happens
Once payment succeeds and passes risk checks, delivery completes automatically, with no human step in between:
- Account credit — posted the moment the payment channel confirms the charge. The new balance is normally visible in the console within a minute and is immediately callable.
- API keys — created by you in the console, effective on creation, with no approval to wait for. Keys are not issued separately as part of a top-up.
- Plans and subscriptions — for anything billed per period, entitlements start at payment confirmation, and the console is authoritative for the period's start and end.
- Enterprise and custom arrangements — where a separate contract or SLA is signed, the scope and timing of delivery follow that contract, and this Policy supplements it.
Nothing here depends on anyone shipping anything, so there is no dispatch window, no tracking number, and no proof of receipt to sign.
03Confirming Delivery Yourself
You can verify delivery in the console without contacting support:
- Balance — the console home and billing pages show your available balance after the top-up, together with the entry for that top-up.
- Billing records — every top-up produces a record carrying a timestamp and an order number.
- Usage detail — every call produces a usage record carrying a request ID, which you can reconcile against the charge line by line.
If any of the three disagrees with what you paid, treat it as a delivery problem and follow Section 5 below.
04Delayed Delivery
In a small number of cases delivery can be delayed. The usual causes are:
- a delayed callback from the payment channel, or a payment still in a "processing" state;
- risk and anti-fraud checks that need an extra confirmation — a first large top-up, or an unusual location, for example;
- platform maintenance, an upgrade, or a failure;
- network failures, upstream outages, or other events of force majeure.
When delivery is delayed we will complete it, or give you a definite answer, within 24 hours. If 24 hours pass with neither, contact us as described in Section 5.
05Failed Delivery
If your payment succeeded but no credit was posted or the entitlement did not activate, contact support with your registered email, order number or payment receipt, and the time of payment. We will check the payment channel against our own records.
Where the cause is found to be ours, we will act on your choice of:
- re-issuing the credit or re-activating the service; or
- refunding to the original payment method under the Refund Policy.
It is one or the other — a single order is never settled twice.
06No Physical Shipment
The entire Service is delivered over the internet and involves no physical goods, so there is no shipping address, no carrier, no delivery window, no customs, and nothing to sign for. Anyone asking you for a shipping address in order to "complete an EveryAPI order" is not us — contact support immediately.
07Availability and Regions
The Service is delivered worldwide over the internet. Some models and features may be unavailable in a given region because of upstream provider policy, export controls, or local law; such a restriction is not a delivery failure. You are responsible for confirming that your use of the Service, and of the models you call, is lawful in your jurisdiction.
08Contact Us
For any question about delivery, please contact us by the following means:
- Email: support@everyapi.ai
- Address: 香港觀塘鴻圖道 50 號寶冠大廈 7 樓 A 座 13 室 (Kwun Tong, Hong Kong SAR)
- Phone: +852 6234 8810
- For delivery matters, please mark "交付" or "Delivery" in the email subject to expedite handling.
This Policy is governed by the Simplified Chinese version; if any other language version we provide is ambiguous compared with the Chinese, the Chinese version prevails.